14 Tips For 2014 To Make Web Chat Work
2014 will be the year that we see web chat really starting to take hold in the contact centre – and not just for the younger generation. Here, Richard McCrossan, Strategic Business Director for Digital...
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Customer Service Survey Shows The Phone Is No Longer King! (Infographic)
A recent Genesys survey found that consumers want customer service to be accessible at all times and on all channels, be it voice, e-mail, web chat, SMS, or via a mobile app. No new news to those of us...
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